FAQs

FAQs

 

Where are your products made?

-We are based in California :)

 

How do I wash my items?

-Hand-wash gently in cold/mild water with detergent soap, hang to dry. Do not wash items in washer or dryer.

 

Do you have an ambassador program?

-No we do not have an ambassador program.

 

Are you looking for promoters?

-No we are not looking for promoters.

 

Do you accept returns or exchanges?

-No all sales are final. Visit our Store Policy page for more information.

 

How long does it take to receive my order?

-All of our products are ready to ship. It takes between 1-3 business days to process and ship the order. Once it is shipped it takes between 1-3  business days via priority mail shipping. Visit our Order Processing & Shipping Terms page for more information.

 

How far in advance should i order?

-Order at least 3 weeks prior to the date you need the item by to ensure delivery in time. International customers must order at least 8 weeks prior to their event.

 

My package says “delivered” but I didn’t receive it?

-We are not held responsible for any lost, stolen or damaged packages. Visit our Order Processing & Shipping Terms page for more information.

 

Do you take custom orders?

-We do not do custom orders.